Refund policy
If for any reason the customer is not satisfied with his/her purchase, the item/s can be returned and refunded (the amount paid for shipping will not be refunded). Returns and refunds are not provided for customized and/or personalized items.
Returns are accepted within 14 days of receiving the goods. The customer must promptly notify customer service by sending an email to info@lauraalbini.com indicating the name and surname and a telephone number of the person who will make the return and the address where the item to be returned is to be collected.
To be eligible for a return, the item must be in the same condition in which it was received, never used or washed, with intact labels and in its original packaging. Please include your name and surname and order number inside the package.
The goods are your responsibility until they reach our warehouse, make sure they are packaged correctly and cannot be damaged during the journey, we also recommend that you use a postal service that insures you for the value of the items you are returning and obtain proof of shipment.
THE SHIPPING COSTS FOR THE RETURN OF THE ITEM ARE THE RESPONSIBILITY OF THE CUSTOMER
As soon as we receive your package and verify that the item is compliant with how it was shipped to you, we will send you an email that your return has been accepted, and we will proceed with the refund with the same method with which the payment was made, the original shipping costs will not be refunded.
(the refund will be made within 30 days, or in line with the credit card policies).
IMPORTANT INFORMATION
All products are made exclusively through manual artisan methods, from dyeing to sewing the stitching, they may therefore present imperfections and / or spots of color this is what distinguishes a handmade product from an industrial one.
The images and colors of the products published on the site may differ from the actual ones due to the local settings of the systems and/or tools used to view them.
CARE AND WASHING
COMPOSITION AND CARE 100% Cotton - Machine wash at 30° for delicate wool/silk, without bleach - Do not soak and do not tumble dry. Iron on the reverse and Wash separately from other items.
EXCHANGE OF GOODS
At the moment we are unable to offer the size change service, it will be necessary to return and purchase the item again in the correct size.
Returns are accepted within 14 days of receiving the goods. The customer must promptly notify customer service by sending an email to info@lauraalbini.com indicating the name and surname and a telephone number of the person who will make the return and the address where the item to be returned is to be collected.
To be eligible for a return, the item must be in the same condition in which it was received, never used or washed, with intact labels and in its original packaging. Please include your name and surname and order number inside the package.
The goods are your responsibility until they reach our warehouse, make sure they are packaged correctly and cannot be damaged during the journey, we also recommend that you use a postal service that insures you for the value of the items you are returning and obtain proof of shipment.
THE SHIPPING COSTS FOR THE RETURN OF THE ITEM ARE THE RESPONSIBILITY OF THE CUSTOMER
As soon as we receive your package and verify that the item is compliant with how it was shipped to you, we will send you an email that your return has been accepted, and we will proceed with the refund with the same method with which the payment was made, the original shipping costs will not be refunded.
(the refund will be made within 30 days, or in line with the credit card policies).
IMPORTANT INFORMATION
All products are made exclusively through manual artisan methods, from dyeing to sewing the stitching, they may therefore present imperfections and / or spots of color this is what distinguishes a handmade product from an industrial one.
The images and colors of the products published on the site may differ from the actual ones due to the local settings of the systems and/or tools used to view them.
CARE AND WASHING
COMPOSITION AND CARE 100% Cotton - Machine wash at 30° for delicate wool/silk, without bleach - Do not soak and do not tumble dry. Iron on the reverse and Wash separately from other items.
EXCHANGE OF GOODS
At the moment we are unable to offer the size change service, it will be necessary to return and purchase the item again in the correct size.