Terms of service

Terms and Conditions of Service

Terms and Conditions
1. Copyright
2. Linking/Framing
3. Exclusion of warranties and limitations of liability
6. Methods of conclusion of the contract
7. Prices
8. Orders
9. Deliveries
11. Payment
12. Legal guarantee of conformity of the Products
13. Modification of the General Conditions
15. Exhaustiveness
16. Severability
17. Applicable Law and competent court
18. Complaints, out-of-court resolution of disputes

The individual company Laura Albini, with registered office in Italy, Via Marghera 3, Milan and registered in the Register of Companies of Milan, MI - 2665716, C.F. LBNLRA70H53M102D and VAT number 12491050964 is the owner and manages the website www.lauraalbini.com, for the sale of furniture products and other products for the home.
Browsing and using the Site (and the related information) and purchasing Products on the same, is subject to the following general conditions of use of the Site and general conditions of sale.
Before using the Site and purchasing the Products, users are invited to carefully read the General Conditions that can be saved and printed through their browser

(A) Terms and Conditions of use of the Site
Users are advised that access to this Site by visitors is subject to the following conditions:

1. Copyright

1.1. The information, logos, graphic elements, documentation, images, trademarks and anything else published and/or reproduced on this Site are the property of Laura Albini
1.2. Reproduction of the content of the site is permitted exclusively with the written authorization of Laura Albini. It is therefore forbidden to modify, copy, reproduce, distribute, transmit or disseminate, in whole or in part, the content of this Site without authorization.
1.3. The hyperlinks (links) present on this site may direct visitors' searches to web pages present on sites other than this Site. In this case, Laura Albini assumes no responsibility in relation to the content of what is published on such sites and the use that third parties may make of it, or with regard to any damage caused by or originating from access to such sites, interconnection with them or downloading their content.
1.4. All the contents of the Site are protected and safeguarded by the current regulations on copyright and industrial property. Any extraction, copying or reuse of the material present on the Site that is not expressly authorised and that may damage the rights of the owners of the Site in any way is prohibited. The Site and its contents may be used exclusively for personal, educational purposes and not for commercial purposes. By way of example, the content of the Site means: texts and photographs; videos; databases; graphs and tables; claims; audio reproductions; drawings and animations; any graphic and/or text representation in general.
1.5. It is therefore forbidden to copy or reproduce all or part of the content of the Site without the express authorization of Laura Albini. The pages of the Site may also contain trademarks, domain names, company names, firms and signs owned by third parties with whom Laura Albini has collaborative relationships. These trademarks are equally protected by the legislation in force regarding copyright and industrial property rights.
1.6. It is also absolutely forbidden to use metatags or any other command in html language present on the Site, which may provide instructions to electronic agents or search engines to increase the findability of a site other than those attributable to Laura Albini.

2. Linking/Framing

2.1. Without the written authorization of Laura Albini, it is in no way permitted to create links to the Home Page of the Site currently accessible at the web address www.lauraalbini.com (hereinafter also the “Home Page”) or to any other internal page of the Site.
2.2. To create a link to the Home Page of the Site, it is necessary to send a request by email to the address info@lauraalbini.com. The request must indicate: (a) email address and telephone number of the person responsible for the technical aspects of managing the site in which the link will be inserted; (b) the data of the requesting company; (c) the address of the website where the link will be created; (d) any further information deemed useful in order to obtain authorization from Laura Albini.
Specific links that allow the user to be redirected to an internal page without going through the Home Page (so-called “deep linking”) are expressly prohibited, as are automatic insertion links (so-called “inline linking”) that allow the user to automatically view images from the Site in a specific space. Frame links (so-called “framing”) are also prohibited, which allow a page of the site to appear in a specific page of another site, simultaneously causing the content of said page, rather than appearing in an independent window of the navigation browser, to appear within a frame structured for this purpose.
Violation of the provisions of this article may be prosecuted under applicable laws, including those relating to unfair competition.

3. Exclusion of warranties and limitations of liability

3.1. All content published on the Site is provided for general information purposes only.
Laura Albini does not provide any guarantee as to their accuracy and completeness and reserves the right to modify and update said information on the Site without prior notice, except as provided below in the General Conditions of Sale for consumer protection.
3.2. Except in the case of willful misconduct and gross negligence, Laura Albini will not be held liable for any damage, direct or indirect, arising from the use or inability to use the Site and its contents (or sites linked to it even indirectly), or for omissions or errors.
3.3. The Site may be used for private purposes only. The user agrees not to use the Site for any commercial or business purposes and that, therefore, Laura Albini does not assume any responsibility for any use in violation of these provisions.

*4. Privacy *

4.1. The Customer's personal data are processed by the Company, as data controller, in accordance with the applicable legislation on the protection of personal data. For further information on the processing of personal data carried out by the Company, please refer to the provisions of the [Privacy and Cookie Policy].

(B) Terms and Conditions of Sale
The following general conditions of sale (“General Conditions of Sale”) regulate the offer and sale of Products on the Site by Laura Albini
You can request any information and/or send communications and/or submit complaints regarding sales, purchase orders, Products, payments and shipments, by contacting Laura Albini’s customer service, at the following email address: info@lauraalbini.com

5. Scope of application and registration on the Site

5.1. The purchase proposals on the Site are addressed to natural persons acting as consumers, as defined in Article 3, letter a of Legislative Decree 206/2005 as amended (i. “Consumer Code”, i.e. persons acting for purposes other than their entrepreneurial, commercial, artisanal or professional activity; purchases for subsequent resale are prohibited).
Therefore, Laura Albini reserves the right not to accept orders – or cancel them –: (i) placed by retailers or wholesalers or by persons who will purchase the Products for the purpose of subsequent resale and, more generally, by non-consumer persons; and (ii) from persons who place orders in abnormal quantities in terms of quantity of Products or frequency.
5.2. Purchase orders are accepted from all countries of the European Union
5.3. Please note that customers who request shipment of the order outside the European Community are required to pay customs duties upon receipt of the order and that such duties cannot be quantified by Laura Albini.
5.4. In the event that the customer refuses to pay the duties upon receipt of the order, Laura Albini reserves the right to retain the amount of the duties plus shipping costs.

6. Methods of conclusion of the contract

6.1. In accordance with Legislative Decree 9 April 2003, no. 70 containing provisions on electronic commerce, Laura Albini informs the user that to conclude the purchase contract the user must use the specific purchase form available on the Site. The forwarding of the order implies for the user of the Site the obligation to pay the price of the Products as indicated in the following article 7 and will constitute a contractual proposal pursuant to and for the purposes of article 1326 of the civil code (the “Proposal”).
6.2. Before sending the Proposal, the user may identify and correct any data entry errors by following the instructions indicated from time to time on the Site and which will accompany the various stages of the purchase. In any case, before sending the Proposal and concluding the contract pursuant to the following paragraph 6.3, the user will have access to a summary page of his/her Proposal, in which he/she may check and possibly modify the products ordered, as well as review the information on the price and additional costs, the delivery and payment conditions and, if necessary, modify them. If he/she wishes to change the items inserted in the cart, he/she must return to the previous page using the functionality of his/her browser.
6.3. Once the Proposal (order) and confirmation of payment of the total amount due have been received, Laura Albini will send the user, via email to the email address indicated in the order form, confirmation of acceptance of the order (the “Acceptance”) and the payment receipt, information relating to the characteristics of the purchased product, detailed information on the price, the payment method used, shipping costs, as well as an indication of the Customer Service, to which the user can contact to request assistance and/or submit complaints. It is recommended to keep the email received as proof of purchase. Each distance contract between the user and Laura Albini (the “Contract”) will therefore be composed of a Proposal and Acceptance and will be concluded when the user receives the Acceptance pursuant to this paragraph.

6.4. The Proposal will be archived in Laura Albini’s database for the time necessary to process the order and, in any case, within the terms of the law.

6.5. The languages ​​available to users for the conclusion of the Contract are Italian and English. Customer Service is able to communicate with users in Italian and English.

7. Prices

7.1. All prices of the Products offered for sale on the Site are expressed in euros (€) and are intended to be [inclusive of Value Added Tax (“VAT”) if applicable]. Shipping costs will be borne by the user as well as any other additional costs, including VAT, which in any case will be expressly and separately indicated in the order form before the user proceeds to transmit the Proposal as well as in the Acceptance.
7.2. Users residing in countries where the euro is not the current currency are invited to take into due consideration the impact of the exchange rate on the overall cost of the product they intend to purchase.
7.3. Users are informed that, due to various factors, including the commercial policy of the trademark owner, the price of the Products offered for sale on the Site may be different in different countries.
7.4. The price of the Products, available and published on the Site, may be changed without notice, it being understood that the price charged to the user will be the one published on the product sheet at the time the order is sent. Such changes will not affect orders already sent even if not yet confirmed by order confirmation from Laura Albini.
7.5. The Products will remain the property of Laura Albini until the user has paid the purchase price, shipping costs and any other additional costs.

8. Orders

8.1. The Contract will be concluded and the shipment processed only after Laura Albini has received confirmation of payment of the total amount due, consisting of the purchase price and shipping costs, as indicated in the order form.
8.2. Laura Albini reserves the right not to accept Proposals (and consequently the Contract will not be finalized) from users who do not provide sufficient guarantees of solvency or with whom there are pending disputes and/or who present anomalous purchasing behavior.
8.3. Due to the possibility that multiple users purchase the same Product at the same time, it may happen that the Product that is the subject of the Proposal is no longer available after the transmission of the Proposal itself. In the event of unavailability of the ordered Product, the customer will be promptly informed by e-mail and the purchase order will be cancelled and the Contract will not be finalized. If the payment has already been made, Laura Albini will refund the amount paid by the user within 14 (fourteen days) from the day after the Proposal was sent.
8.4. The amount of the refund will be communicated by e-mail and credited to the same payment method used by the user for the purchase.
8.5. Any delays in crediting may depend on the bank or the type of credit card used for payment. In any case, the value date of the re-credited amount will be the same as the debit.

9. Deliveries

9.1. Deliveries are made throughout the European Union
9.2. Upon delivery of the Products to the carrier, the user will be sent an email confirming shipment. Delivery times – to be understood as merely indicative and not binding – are those indicated on the website of the courier used, on which you can search for your delivery tracking received by email.
9.3. The Products ordered will be sent by Laura Albini to the postal address specified by the user in the Proposal. Deliveries will be made via the courier chosen by Laura Albini with STANDARD service in Italy and abroad, the terms and conditions applied (the “Shipping Conditions”) will be those in force from time to time on the website of the chosen courier and available on the relevant website. Without prejudice to the different Shipping Conditions provided by DGL, in the event of non-delivery due to incorrect address, lack of recipient or other, the courier will make the number of attempts provided for by the Shipping Conditions. If it is not possible to deliver the Products within the terms and according to the procedure provided for by the Shipping Conditions, the purchased Product will be returned to Laura Albini and the purchase order cancelled pursuant to art. 1373 of the Italian Civil Code. Upon withdrawal from the Contract, Laura Albini will proceed to refund the total amount paid by the user, minus the commissions withheld by the entity used at the time of payment (Visa credit card, Mastercard, Paypal, Google pay etc.), the costs of the unsuccessful delivery of the product as well as the costs of returning the same to Laura Albini and any customs charges if applicable, otherwise the Customer will not be able to take action for compensation for damages suffered. The withdrawal from the Contract and the amount of the refund will be communicated to the user via email.

9.4. The refund amount will be credited to the payment method used by the user for the purchase within 14 (fourteen days) from the date of the communication of termination of the Contract referred to in the previous paragraph.
9.5. In the event that the user requests to receive the purchased Product again, Laura Albini will proceed with the new delivery after charging the shipping costs.
9.6. In the event that the purchased product is not delivered by the courier within 30 days from the conclusion of the Contract pursuant to paragraph 6.3, the user may submit a complaint to Customer Service by email to info@lauraalbini.com. Laura Albini will examine the complaint and, if it turns out that the failure to deliver is attributable to Laura Albini and is not due to a Force Majeure Event or in any case to circumstances beyond Laura Albini's control, without prejudice to the possibility for the user to avail himself of the ordinary means of protection made available to him by the mandatory provisions of law, Laura Albini will refund the total amount paid by the user - consisting of the purchase price, shipping costs and any other additional costs - immediately, and, in any case within 14 days from the day on which the user is notified of the outcome of the complaint;
9.7. In all the above cases, the amount of the refund will be communicated to the user via email and credited to the same payment method used by the user for the purchase. Any delays in crediting may depend on the banking institution or the type of credit card or other means used for payment.
9.8. It is up to the recipient to check the condition of the product that was delivered to them.

10. Right of withdrawal

10.1. The user who has purchased the Products online may withdraw, without reason, from the Contract within 14 days from the date on which he/she acquires physical possession of the Product or from the date on which he/she acquires physical possession of the last Product delivered. The user is responsible for the decrease in value of the Products resulting from handling of the Products other than that necessary to establish the nature, characteristics and functioning of the Products.
10.2. To make a return, it is necessary to send Laura Albini an email to info@lauraalbini.com. In the event of timely exercise of the right of withdrawal referred to in this paragraph 10.2, the user will be entitled, within 14 days from the date on which Laura Albini became aware of the exercise of the right of withdrawal, to reimbursement of the payments made to Laura Albini, including delivery costs.

Laura Albini is not required to reimburse:

a) additional costs, if the user has expressly chosen a type of delivery other than the least expensive type of delivery offered by Laura Albini

b) commissions retained by the owner of the payment method used by the user to make the payment (credit card, Paypal, Google Pay, Amazon Pay etc etc). The date of sending the relevant communication will be used to ascertain compliance with the timeframes required for exercising this right of withdrawal.

10.3. The amount of the refund will be communicated via email and will be credited using the same payment method used for the purchase, unless the user expressly agrees to a different payment method and provided that the user does not incur any costs as a consequence of the refund.
10.4. Unless Laura Albini has offered to collect the goods, Laura Albini may withhold the refund until it has received the goods or until the user has demonstrated that he has sent the goods back, depending on which situation occurs first.
10.5. The right of withdrawal is excluded in the event that the sale concerns Products made to measure or personalized or which risk deterioration.

11. Payment

11.1. Payment for the Products purchased on the Site will be made via Paypal, Credit Card, Shopify Payments, Google Pay or Amazon Pay; Laura Albini accepts all Credit Cards of the VISA, VISA Electron and MasterCard circuits.
11.2. Payment will be made in accordance with the contractual conditions of these operators. Laura Albini never becomes aware of all financial information, such as, for example, credit card details and is therefore unable to archive or store them in any way. For this reason, support for users of the Site throughout the payment process for the Products purchased on the Site is provided directly by the operators with whom the user chooses to make the payment.
11.3. The user therefore declares to be aware that the available payment methods are offered and managed by third parties and that Laura Albini is not responsible - for any reason, title or cause - for any damage suffered by the User as a result of their malfunction or fraud or other prejudicial events that occurred during their use.
11.4. The commercial invoice is issued only upon request by the user and must be sent before making the purchase via an email sent to info@lauraalbini.com, requests sent subsequently will not be satisfied.

12. Legal guarantee of conformity of the Products

12.1. The images and colors of the Products published on the Site may differ from the real ones due to the local settings of the systems and/or tools used for their visualization, therefore Laura Albini will not consider accepting refunds or replacements for reasons of non-conformity regarding the color(s) of the products.
12.2. Without prejudice to the provisions of paragraph 12.1 and the following paragraph 12.5, Laura Albini is liable to the user for any lack of conformity of the purchased Products existing at the time of delivery and which become apparent within 14 days of the delivery date.
12.3. Alternatively, the user has the right to an appropriate reduction in the price or to terminate the Contract; the user does not have the right to terminate the Contract if the lack of conformity is only minor and/or related to the craftsmanship of the product. The burden of proof of the minor nature of the defect is on Laura Albini.
12.4. In the event of termination of the Contract, Laura Albini will refund the user the total amount paid, consisting of the purchase price and any other additional costs, except for the commissions as indicated in paragraph 10.2. In the event of a price reduction, Laura Albini will refund the amount of the reduction. In any case, the amount of the refund will be communicated to the user by email and credited to the payment method used by the user for the purchase. The user must agree with Customer Service on the methods of shipping the goods.
Products repaired, modified or in any way altered by the user are excluded from the guarantee of conformity.
12.5. Laura Albini is not liable in the event of damage, of any nature, resulting from the use of the product by the user, or from its use in an improper manner and/or not in accordance with the instructions provided by the manufacturer, as well as in the event of damage resulting from a Force Majeure Event.

Miscellaneous of the Conditions of Sale

13. Modification of the General Conditions

The General Conditions may be modified at any time by Laura Albini. Any modifications and/or new conditions will be in force from the moment of their publication in the "Conditions of Sale" section of the Site. For this reason, users are invited to regularly access the Site and check the publication of the most up-to-date General Conditions. The applicable General Conditions are those in force on the date on which the purchase order is placed.

14. Force Majeure

Under no circumstances may Laura Albini be held liable for the failure to perform (including delay) any of its obligations under these General Conditions of Sale if such failure is caused by an event beyond its reasonable control (such as natural disasters, terrorist acts, wars, riots, lockouts, strikes, any form of government intervention, epidemics and pandemics and resurgences of the same, network malfunctions and/or Site blackouts) (“Force Majeure Event”).

15. Exhaustiveness

The General Conditions represent the entirety of the agreements between Laura Albini and the users of the Site with reference to the purchase of Products through the Site.

16. Severability

If any clause of the General Conditions is deemed illegal, void, or ineffective, such clause shall not affect the validity and effectiveness of the remaining provisions.

17. Applicable Law and competent court

17.1. The General Conditions and the contracts concluded between the users of the Site and Laura Albini are governed by Italian law. For anything not expressly provided for herein, the provisions of the law in force in Italy apply, including the mandatory provisions of the Consumer Code regardless of the provisions on applicable law, and not by the United Nations Convention on Contracts for the International Sale of Goods of 1980.
17.2. Any dispute arising from any agreement resulting from or in connection with the General Conditions will be subject to the exclusive jurisdiction of the competent Court of the place where the user of the Site resides or is domiciled. For anything not expressly provided for herein, the provisions of the law in force in Italian law apply and, in particular, the provisions of Section II, Chapter I, Title III, Part III of the Consumer Code.

18. Complaints, out-of-court dispute resolution

18.1. The user may submit any complaints to Laura Albini at the email address info@lauraalbini.com
18.2. Pursuant to art. 141-sexies, paragraph 3, of the Consumer Code, Laura Albini informs the user(s) of the Site that, in the event that they have submitted a complaint directly to Laura Albini, following which it has not been possible to resolve the dispute thus arising, Laura Albini will provide information regarding the Alternative Dispute Resolution (ADR) body or bodies for the out-of-court resolution of disputes relating to obligations arising from a Contract concluded on the basis of these General Conditions. Laura Albini also informs the Customer that a European platform for the online resolution of consumer disputes (so-called ODR platform) has been established. The ODR platform can be consulted at the following address http://ec.europa.eu/consumers/odr/; through the ODR platform, the consumer user will be able to consult the list of ADR bodies, find the link to the website of each of them and start an online dispute resolution procedure in which he is involved. In any case, the right of each user of the Site to bring the dispute arising from these General Conditions before the competent ordinary judge is reserved, regardless of the outcome of the out-of-court settlement procedure, as well as the possibility, where the conditions exist, to promote an out-of-court resolution of disputes relating to consumer relationships by resorting to the procedures referred to in Part V, Title II-bis of the Consumer Code. Users of the Site who reside in a member state of the European Union other than Italy may also access, for any dispute relating to the application, execution and interpretation of these General Conditions, the European procedure established for small claims, by Regulation (EC) no. 861/2007 of the Council of 11 July 2007, provided that the value of the dispute does not exceed, excluding interest, fees and costs, Euro 5,000.00. The text of the regulation is available on the website www.eur-lex.europa.eu.